Where is rinayra.com located?
rinayra.com is owned by Manglam Jewellers and the office is based out in Gwalior.
Madhya Pradesh, India
How do I check my order status?
You Click on my Orders > View Order Status. You can view the status of your order through My Orders option after logging in to your account on rinayra.com website. Once the order is dispatched we will update your order number with the AWB number for the courier.
How safe are my personal details?
How do I return a defective product?
Please refer to our Returns and refund Policy. Alternatively you can write in to us through our contact us page by selecting the required query and submission.
Do you deliver to my city?
You can check delivery cities and their respective payment options.
Are there any hidden charges?
There are no hidden charges except the shipping costs and local taxes if any levied while placing an order on the site.
What if a product/s is out of stock?
Rinayra Jewels makes every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If a customer places an order for a product which is not in stock, we will inform the customer through an email and credit his/her respective account within two business days of placing order. At rinayra.com will not retain a customer s request for an out of stock product in a back order system.
What are the payment options at rinayra.com?
Net Banking(All Major Indian Banks)
Cash on delivery
Do I have to sign up for rinayra.com account to buy something at www.rinayra.com?
It is not mandatory to create an account on www.rinayra.com and you can simply proceed as a Guest Shopper. However, in order to buy a product on our website, you need to sign up first. There are several benefits of creating an account and being our registered customer as we do send out whatsapp messages and emailers to them with offers and updates.
How do I register?
Click on the ‘My Account’ link at the top right of the home page. You'll be invited to sign up to receive communication from us about our products, upcoming schemes, promotions, events and other loyalty programs. Creating an account will always keep you connect with us.
Do I need to sign in when I log on to the site?
We recommend you to log in at all times to take advantage of your personal shopping settings, but it's not a requirement. You can browse the site without logging in as a guest user.
How do I update my information or preferences?
By logging into your account, you can update your personal information and preferences. This includes your home address, phone numbers, shipping addresses, communication preferences and user password.
How do I purchase an item that I want?
As you browse our products, select any item for detailed product and pricing information, indicate your desired quantity then click on 'Add to Cart' Once you have gathered all the items you wish to purchase, select any one of Checkout Options and proceed through the indicated steps.
How do I know if a product is available?
Product availability is updated frequently. However, in case there is a problem with the availability of a particular product, we will get in touch with you by email or telephone with an expected availability and delivery time for your order.
Is there any minimum order value that I need to order?
No. You can shop for any value with us and we would be more than delighted to serve you.
How do I know whether you have received the Cheque / Demand Draft for the order I had placed?
We send a confirmation email to the email ID provided by you, If you haven't received a mail, please inform us. Also mention the POD (Proof of Delivery) details of the courier through which you've sent the Cheque / Demand Draft. Our customer support team will definitely help you to resolve the issue.
Can I phone or mail my order?
Yes. You can phone or whatsapp or fax your order to us. You can use the Contact Us page. However, your order will be processed once your payment is realized and credited into our account.
Can I change the details for the order placed?
It is not possible to change the order details once you've placed the order. However, you can change the shipping details provided the product has not been yet shipped to the destination. Please contact the customer support team in advance.
How much will I be charged for shipping?
Your shipping charge is calculated based on the order merchandise total and your preferred shipping method for each ship-to-address. Your shipping charge will automatically compute during checkout prior to the completion of your order.
When will I be charged for my order?
You will be charged for your order, once you have gathered all the items you wish to purchase, selected any one of Checkout Options and proceeded towards payment options through the indicated steps.
Where in India can you deliver?
We deliver to any locations in India. Please provide your correct pin code for timely delivery.
Do I have to sign for the parcel personally, or can someone else sign for it?
People in your household can sign for the parcel; but they will be asked for some proof of identification.
What if the delivery gets late or arrives before time?
It is our endeavor to deliver products on time. However, in rare and unavoidable circumstances, the delivery may get late or for that matter arrive before the scheduled time. We regret the inconvenience caused. Products will not be accepted back owing to minor delays or early arrival. Inordinate delays, however, should be brought into the notice of customer support team and due action shall be taken to resolve all such issues in your interest.
What is your return / refund policy for orders placed online?
Please refer to our return / refund policy.
Can I cancel my order, after I have placed order?
No. You cannot cancel the order, after the payments are made. Please refer to our return / refund policy.
I wish to give my feedback on the Product? How do I do so?
You can give your feedback through our Contact Us Page.
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